NOVO Family

The digital carephone system

Your standard for digital carephones

  • Reliable: Always up to date
  • Comfortable: Remote Updates and Configuration
  • Efficient: More reliability and control
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More time and space for care

The digital change in the care of the elderly is the key to more efficiency and thus also to more time in the care of each individual person. With the introduction of the first digital telecare system NOVO, NEAT 2017 has established a new standard.
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NOVO family at a glance

  • Excellent voice quality
  • Always up to date with remote control
  • Absolutely reliable with real-time monitoring via CMP portal
  • Low training requirements for employees
  • Automatic programming during installation
  • Remote programming
  • Programmable voice prompts
  • Voice-guided programming
  • Programming of important functions on the device
  • All models with nursing care insurance approval
  • 48 radio components, 40 of which can be programmed with Plug & Play
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With the various devices of the NOVO family, NEAT has created an individually adaptable and future-proof standard for digital telecare systems. In combination with the SMILE transmitter and the Care Management Portal CMP, new potential for even more time and space in care is created. With simplified processes, the teams in the telecare center, for example, can concentrate even more on their essential service of "emergency calls".

NOVO combines network capability, simple operation and reliable security with functional design and can be easily integrated into any ambience and care situation. At the same time, NOVO relies on proven functionalities for low training requirements. The NOVO family is available in all variants with nursing care insurance approval.

Reliable connection to all networks

The NOVO family offers the optimal connection for every requirement and every network and consistently relies on the standardized and secure SCAIP protocol for the digital models. In addition, we enable downward compatibility with the familiar audio protocols. Find a NOVO solution for every connection, from analog TAE plugs to IP telephony. The NOVO 4G models deliver high speed and effectiveness in communication. Our VoIP based NOVO IP-GSM models integrate voice, data, video, etc. and optimize the entire communication infrastructure. With the NOVO PSTN models, we ensure backward compatibility with optimal voice communication in real time.

The optimal NOVO variant for everyone


Quick overview

Quick overview

You always have everything in view via our online portal CMP. In this way, possible failures can be identified and rectified at an early stage.
Time-saving functions

Time-saving functions

NOVO can be conveniently controlled and managed remotely - employees gain more time for core tasks
Always up to date

Always up to date

Thanks to regular updates, NOVO always remains functional. Depending on the CMP package, faulty functions can also be resolved online.
Can be integrated anywhere

Can be integrated anywhere

With its digital connection, NOVO can be easily embedded in any environment and any care scenario.
Can be installed without contact

Can be installed without contact

With its plug & play functionality, NOVO can be delivered and installed without any direct contact with the telecare customer.
Always reliably connected

Always reliably connected

The NOVO family offers the right connections for a maximum reliable connection for every network and every requirement.

NOVO in operation

With the Care Management Portal CMP and the digital home emergency call system NOVO, you can solve the constantly growing demands in the home emergency call sector. You gain more time for your core tasks and for human interaction.
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Technical Data


High sound-level

Duplex communication

Volume regulator with AGC

2 weeks battery backup

Multi-protocol enabled

Alarm-type-specific call sequence for up to 16 alarm type groups



Excellent speech quality

Bidirectional radio link über 869.20 - 869.25 MHz and Class 1 receiver

Automatic detection of the alarm type

Up to 48 radio transmitters programmable

Multi-protocol capable

Alarm type dependent call sequences for up to 16 alarm type groups

Easy wall mounting

Housing and loudspeaker splash-proof

External antenna connectable

Automatic memory allocation by up to 40 radio components with Plug & Play

Nursing Insurance Approval


Intelligent roaming

Connected to Neat CMP

Installation related settings available

Power supply

Accumulator performance

Radio interference detection and alert


Important functions programmable directly on the device, e.g. &change of passivation alarm

Programmable voice announcement for selected functions and messages

Test of GSM field strength and range of radio components

Switching between internal and external antenna


Loudspeaker of the finest quality

Large colour buttons with touch-recognition surface

Illuminated buttons at night

Visual acknowledgement for alarm transmission

Multi programming options


Functions programmable directly in the device


Intelligent national roaming for reliable GSM / GPRS communication, also for EU countries and Switzerland at no extra cost

Redundant communication paths: backup via GSM/GPRS

Online monitoring and supervision via the NEAT Care Management Portal

Monitoring and reporting of power supply, battery power, radio frequency fluctuations, functionality of the accessories (via radio) and battery status of the accessories.

Audible and visual warning functions (programmable)

Highly optimized automatic firmware update process

NOVO works perfectly even during updates

Battery supply in case of power failure to ensure full functionality (2 - 12 days)

More powerful battery can be used (instead of 400 mAh also 2000 mAh)

Deep discharge protection through intelligent battery fuse protection

Even in the event of a power failure, all NOVO functions remain fully active

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Request detailed information now

Would you like to learn more about our products and solutions? Our trained service team at the NEAT headquarters and our regional contact persons will be happy to assist you. Together with you, we analyze your requirements and develop a solution that fits your needs exactly. Please call us today and make an appointment!

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