The carephone and service system
  • Comprehensive: NEO family with integrated interface and programming
  • Variety: We have different models for landlines, VoIP, IP and mobile phones
    that allow you to always remain in touch
  • Practical: With firmware updates, you’ll always be up to speed
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Features and functions

  • Can be triggered by an alarm button or the ATOM transmitter
  • Functional design
  • Only 19 x 18 cm in size
  • Countless security functions
  • Very easy programming
  • Compact plug adaptor
  • Exceptional acoustics
  • Extensive range of accessories
  • Plug-and-play functionality
  • Illuminated red button (programmable)
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The NEO carephone and service system is the ideal care solution for older people who live alone. With its functional and compact design, it fits seamlessly into almost every living environment. When the red button is pressed, it contacts the emergency call centre or a relative and establishes a voice connection. An emergency call can be sent to up to six different people automatically. It is subject
to ongoing monitoring to ensure its functionality.

NEO can be combined with other NEAT devices and is compatible with the most commonly used emergency call centres.


The NEO family is optimally designed to meet the site- and user-specific requirements of use. This allows participants to select the version that best fits their needs regarding comfort, ease of use and cost effectiveness.

NEO for IP telephony

If the customer opts for IP telephony, there are future-ready versions of NEO that operate via Ethernet connections.

NEO-GSM for mobile phone networks

In situations where landline connections are not available, NEO-GSM creates connections using mobile networks.

Technical Data

Handy and functional

Only 19 x 18 x 3 cm in size

Weight: 400 g

High sound-level pressure, duplex communication

Volume regulator

Very compact plug adaptor

Multi-protocol enabled

Alarm-type-specific call sequence for up to 10 alarm type groups

LED display for important information

Easy wall mounting

Housing + loudspeaker splashproof

Number in the German Care Products Register (Pflegehilfsmittelverzeichnis)  

Ergonomics and usability

Large buttons, reachable from anywhere

Differently coloured function buttons with touch-recognition surface

Easy to locate at night due to illuminated buttons (programmable)

Bidirectional transmission path

Multifaceted and various programming options

Easy-to-programme hand transmitter

Important functions programmable
directly in the device

NEO-IP can be configured via WAN


Monitoring of telephone line

Detects and reports power outages

Battery monitoring

Emergency power mode through
integrated battery

Acoustic and visual warning function (programmable)

Monitoring of bidirectional
transmission paths 

Interference alarm when disruption comes from other radio transmission sources

Radio communication with confirmation

Plug-and-play private branch exchange

Simple firmware updates possible

Programming options

Configuration with PC

Convenient and quick for professionals
and easy for beginners

LPP configuration

Usable with touch-tone phones, GSM mobile phones or PC, remotely or on-site

With hand terminal on-site

Product delivery includes

ATOM hand transmitter (complete with neckband, clip for neckband, armband)

Adapter plug component

Brief instructions for use

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Request detailed information now

Would you like to learn more about our products and solutions? Our trained service team at the NEAT headquarters and our regional contact persons will be happy to assist you. Together with you, we analyze your requirements and develop a solution that fits your needs exactly. Please call us today and make an appointment!

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